Recently Awarded Help Desk Small Business Contracts
An integral part of IT operations, help/service desk support is of utmost importance to ensuring a positive end-user experience for those within the federal government. Seeking to highlight impressive industry accomplishments within this sphere, AlphaBrook has identified the following dynamic small businesses that have recently won lucrative contracts within the realm of help desk, service desk, end-user support, and other similar areas from agencies such as DOC, ED, VA, GSA, USDA, and DoD. Industry partners interested in upcoming help/service desk contracts within the federal government would do well to keep an eye on these firms, as they may be valuable teaming partners or top competitors.
Digital Consultants: This dual-threat 8(a) and small business vendor is making waves in the realm of help/service desk within the federal contracting sphere. In May 2023, Digital Consultants was awarded a highly sought after contract from Army for help/service desk and cybersecurity, a contract worth over $10.5M. This award is undoubtedly due to this firm’s vast experience in this sector, providing services such as help desk, tier I support, tier II support, tier III support, IT operations, and service desk, among others. Given Digital Consultants’ impressive accomplishments in the field of help/service desk solutions, be sure to keep an eye on this vendor’s next moves.
Quality Innovation: Quality Innovation is an SBA-certified SDVOSB vendor that provides a wide range of services within this functional area, including help desk, service desk, help desk support, IT operations, and end-user support. Due to this impressive array of services in this functional area, Quality Innovation received a help/service desk contract from GSA in May 2023, which has a total value of over $3M. As Quality Innovation continues to make a name for itself in the realm of help/service desk within the federal government, vendors would be wise to keep an eye out for this up-and-coming firm.
Sanametrix: This dynamic small business has extensive expertise in the field of help/service desk and customer support within the federal government, offering services such as end-user support, help desk, service desk, customer service, IT operations, tier I support, tier II support, and tier III support, among others. Given this impressive array of services, Sanametrix was awarded a $3.9M help desk contract from ED in December 2022, a highly coveted contract! Considering Sanametrix’s continued accomplishments within the field of help/service desk and end-user support, this firm is one to take note of.
National Sourcing (NSI): NSI is classified as an SDVOSB vendor as well as a small business under various NAICS codes within this field. Recently, NSI was awarded a service desk support and personnel contract from Navy in February 2023, an award worth over $21M. This award is likely due to NSI’s continued expertise within this functional area, offering services such as help desk, service desk, customer service, call centers, customer support, and end-user support, among others. With this recent contract win in mind, NSI will certainly continue to propel in the field of help/service desk within the federal government.
AAGCS: AAGCS is an SBA-certified 8(a) joint venture between A&A and Government Contracting Services (GCS). This JV specializes in a multitude of services within this sphere, including end-user support, help desk, service desk, customer support, and user support, among others. Given these services, AAGCS was awarded a USDA task order for help desk support in July 2023 that has a $3.4M ceiling value. This promising company will only continue to rise in the realm of help/service desk, and is certainly a vendor to look out for!
Sierra 7: Sierra 7 is a dual-threat SDVOSB and small business vendor within the realm of service desk efforts. As of May 2023, this firm was awarded a $4.6M contract from VA for help desk and general maintenance services. This award is likely due to Sierra 7’s broad array of solution offerings in this functional area, providing services such as service desk, help desk, information management, user support services, call centers, customer support, and end-user support. As Sierra 7 continues to make a name for itself within the realm of help/service desk, wise vendors would do well to take note of this firm’s next moves.
CLVG Consulting: CLVG Consulting is an SBA-certified 8(a) vendor providing technology consulting services to the federal government. Included in these services is help desk support, tier I support, tier II support, tier III support, service desk, and end-user support, among others. Given this extensive range of services, CLVG Consulting was awarded a DoD help desk support contract in May 2023, a highly coveted effort with a $4.3M ceiling value. With this impressive background in mind, CLVG Consulting could be a valuable teaming partner for upcoming help/service desk opportunities.
JRH Consultants: This vendor is a triple-threat WOSB, 8(a), and small business vendor making waves in the realm of help/service desk. As of May 2023, this dynamic small business was awarded a DOC contract for tier I and tier II help desk support worth $4.5M. Within the realm of help/service desk, JRH Consultants specializes in end-user support, help desk, service desk, tier I support, tier II support, tier III support, user support services, customer service, and customer support. Considering JRH Consultants’ wide range of services and impressive contract wins, it is undeniable that this firm is well-positioned for upcoming help/service desk opportunities within the federal government.
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